{"id":2959,"date":"2022-04-04T17:50:45","date_gmt":"2022-04-04T17:50:45","guid":{"rendered":"https:\/\/pcturbosoft.com\/?page_id=2959"},"modified":"2022-04-04T18:03:18","modified_gmt":"2022-04-04T18:03:18","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/pcturbosoft.com\/fr\/frequently-asked-questions\/","title":{"rendered":"QUESTIONS FR\u00c9QUEMMENT POS\u00c9ES"},"content":{"rendered":"<?xml encoding=\"utf8\" ?><div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h4>O\u00f9 puis-je trouver le num\u00e9ro de s\u00e9rie ou la cl\u00e9 de licence que je viens d'acheter ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><?xml encoding=\"utf8\" ?><br \/>\nPendant les heures d'ouverture, les cl\u00e9s de licence\/num\u00e9ros de s\u00e9rie seront envoy\u00e9s par courriel dans les 60 minutes suivant l'achat. Dans le cas contraire, les licences restantes seront envoy\u00e9es le lendemain \u00e0 midi.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Comment puis-je t\u00e9l\u00e9charger mon logiciel ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><?xml encoding=\"utf8\" ?><br \/>\nLes liens de t\u00e9l\u00e9chargement sont contenus dans l'e-mail contenant la licence. Vous pouvez \u00e9galement t\u00e9l\u00e9charger le logiciel \u00e0 partir du site web officiel du fabricant s'il est encore disponible.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Comment puis-je obtenir de l'aide pour mon installation ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><?xml encoding=\"utf8\" ?><br \/>\nNous incluons des instructions d'installation avec chaque licence de logiciel. Pour r\u00e9soudre tout probl\u00e8me li\u00e9 aux produits logiciels achet\u00e9s chez nous, veuillez soumettre un ticket au service d'assistance ou contacter et parler \u00e0 un repr\u00e9sentant.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>J'ai accidentellement supprim\u00e9 l'e-mail contenant mes informations de t\u00e9l\u00e9chargement. Comment puis-je le r\u00e9cup\u00e9rer ?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><?xml encoding=\"utf8\" ?><br \/>\nV\u00e9rifiez le dossier Corbeille de votre client de messagerie. Si la lettre ne s'y trouve pas, il vous suffit de soumettre un ticket au service d'assistance et nous vous renverrons les informations de t\u00e9l\u00e9chargement.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where can I find the serial number or license key I just purchased?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"During normal business hours, license keys\/serial numbers will be emailed within 60 minutes after purchase. 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